Understanding Your Airport Limo Cancellation Rights
When booking an airport limo service in Jacksonville, FL, knowing the cancellation policy is essential for peace of mind and effective travel planning. At Unique Corporate Limos, we prioritize transparency and flexibility to ensure your journey, whether for business or leisure, is smooth from start to finish. This detailed guide provides all the information you need about our cancellation policy and how it protects your reservation.
Why a Transparent Cancellation Policy Matters in Jacksonville Airport Limo Services
Choosing a professional limo service is not just about luxury vehicles and punctual chauffeurs—it's about the trust and security that comes with clear terms. Our airport limo cancellation policy is designed to eliminate surprises and provide you with options should your plans change unexpectedly.
Flexible Booking: How to Reserve with Confidence
Booking with Unique Corporate Limos is straightforward and user-friendly. We offer:
24/7 online reservations and customer support
Instant booking confirmations sent to your email or mobile device
Easy modifications for flight changes or last-minute schedule adjustments.
This flexibility extends to our cancellation terms, giving you control over your booking until the last moment permitted by policy.
Detailed Breakdown of Our Cancellation Policy
1. Standard Cancellations For most reservations, Unique Corporate Limos offers a 24-hour standard cancellation window. This means:
Cancel your airport limo booking up to 24 hours before your scheduled pickup time to receive a full refund.
Cancellations made within 24 hours of the pickup time may be subject to a cancellation fee equal to a portion or the full price of the scheduled service, depending on the circumstances.
2. Last-Minute Cancellations We understand that travel plans can change suddenly. For last-minute cancellations (within 24 hours of service), the following applies:
Full fare may be charged if the chauffeur has already been dispatched or is en route.
For cancellations caused by verified flight delays or airline cancellations, exceptions may apply—please contact our customer service as soon as possible to discuss your situation.
3. No-Show Policy If the passenger fails to appear at the designated pickup location at the scheduled time without prior notification, it is considered a no-show. In this case:
The full fare will be charged.
Chauffeurs will wait for a standard grace period (typically 30 minutes for airport pickups and 15 minutes for other locations). If after this grace period, the client has not arrived or contacted us, the reservation will be marked as a no-show.
How to Cancel or Change Your Jacksonville Airport Limo Reservation
Phone: Call or Text our 24/7 reservation hotline at (904)800-5657 to speak with a live agent.
Online: Use the reservation management link provided in your confirmation email to modify or cancel your booking.
Email: Send your cancellation request to our customer service team and receive a confirmation reply.
All cancellations are acknowledged with a confirmation number. Please retain this number for your records as proof of cancellation.
Refund Process and Timeline Refunds for eligible cancellations are processed within 5–7 business days.
The refund will be issued to the original payment method used at the time of booking.
You will receive a confirmation email once the refund has been initiated.
Group, Event, or Special Vehicle Cancellation Policies
Certain bookings, such as group transportation, special events, or specialty vehicles (e.g., stretch limousines, executive vans, party buses), may require a longer cancellation notice, usually 48 to 72 hours prior to the scheduled service. Details will be outlined at the time of booking.
For wedding, prom, and event transportation, specific terms will apply based on the event agreement.
Deposits for these services may be non-refundable if the cancellation window is missed.
Flight Delays and Weather
We monitor incoming flight information for Jacksonville International Airport (JAX) and regional airports. If your flight is delayed or canceled due to circumstances beyond your control:
We adjust your pickup time at no additional charge if possible.
In cases of major events such as natural disasters, severe weather, or emergencies, we work closely with clients to reschedule or cancel with minimal penalties.
Special Considerations for Corporate and VIP Clients
Our corporate accounts and VIP clients benefit from customized cancellation terms and more flexible arrangements. Speak to our account manager about setting up a corporate travel profile for your company.
How Our Policy Protects You and Our Chauffeurs
Our policy aims to balance client flexibility with fair treatment for our professional chauffeurs. Advance notice allows us to:
Reallocate chauffeurs and vehicles to other clients
Maintain reliable service for all customers
Offer high standards of customer care at all times
