Frequently Asked Questions About Unique Corporate Limos

Call or text our Jacksonville team at (904) 800-5657, or send a request through our online booking form. We reply with a quote for your trip. Once the trip details and any payment requirements are complete, your reservation is set and we send you a written confirmation. Every reservation is handled directly by our own Jacksonville-based team.

Send us the following, and we can quote accurately the first time:

• Pickup date and time
• Pickup address and destination
• Number of passengers
• Number of bags, if relevant
• Preferred vehicle, if you have one
• Any stops along the way
• Airline and flight number for airport trips

Send the details through our online booking form, by text or by phone.

As early as your plans allow. Advance reservations are recommended for the Sprinter limo van and larger vehicles, holidays, weddings, major Jacksonville events and group transportation, because those dates and vehicles book up first. Same-day requests are accepted when a vehicle and chauffeur are available.

Yes, when a vehicle and chauffeur are available. If you need transportation today or within the next few hours, call or text (904) 800-5657 instead of using the online form. We check availability right away and confirm on the spot. For trips further out, use our online booking form.

Yes. We take reservations and run scheduled transportation 24 hours a day, 7 days a week, including early-morning departures, late-night arrivals and holidays. Service is by reservation only. We don't keep cars waiting for walk-up passengers, so every ride is booked and confirmed in advance.

You receive a written confirmation by email or text that lists:

• Vehicle
• Date and pickup time
• Pickup location
• Destination
• Price or rate
• Itinerary details such as flight number, stops or passenger count

That written confirmation is the record of your trip. If any detail is wrong or missing, tell us before the trip so we can correct it.

Call or text our Jacksonville team at (904) 800-5657 as soon as your plans change. We can update pickup times, destinations, stops, passenger counts and vehicle needs. Some changes affect timing or price, such as an added stop or a larger vehicle. We confirm any new price before the change takes effect and send you an updated confirmation.

Your price depends on the vehicle, route and distance, date and time, trip length, number of stops, passenger needs and type of service. Airport and point-to-point trips are usually quoted as a flat rate. Events and as-directed service are usually billed by the hour. See our Transportation Pricing Guide for rates and examples.

Yes. Every quote is confirmed in writing before your ride, and the confirmed price is what you pay for the trip as booked. The price changes only if the trip changes, for example an added stop or extra waiting time. Tolls and parking fees, when a trip incurs them, are billed separately under our Terms of Service.

No. Your rate does not rise with demand during peak hours, holidays, bad weather or big events. The price in your written confirmation is locked in at booking. If you change the itinerary in a way that adds cost, we explain the new price before we go ahead.

We accept major credit and debit cards. A card secures most reservations, and your confirmation states when payment is charged and whether a deposit applies. Companies with recurring travel can ask about corporate account billing.

Your written quote states whether gratuity is included. If it is included, nothing more is expected. If it isn't, gratuity for your chauffeur is optional and at your discretion. If you would rather not handle it on the day, ask us to add it to your invoice when you book.

Tell us about planned stops and waiting time when you book, so they are built into your quote. If you need an extra stop or more time during the trip, tell your chauffeur or call our team, and we confirm any added cost before it applies. Hourly reservations that run past the booked time are billed in half-hour increments, subject to availability.

Most reservations can be canceled up to 24 hours before pickup for a full refund. Later cancellations and no-shows may be charged up to the full fare. Group, event and Sprinter reservations often require 48 to 72 hours' notice, as stated in your confirmation. Full details are in our Cancellation Policy.

Yes. We track your flight in real time using the flight number in your reservation, so your chauffeur knows when you actually land, not only when you were scheduled to. Pickup timing adjusts for early arrivals and delays. See JAX Airport Car Service for full arrival details.

Your chauffeur meets you inside Jacksonville International Airport at Baggage Claim 1, at the bottom of the main escalator, holding a sign with your name. If you don't see your chauffeur there, walk left from the information booth to the meet-and-greet area near Door A. Step-by-step directions are in our JAX Meet & Greet Guide.

We monitor your flight and adjust your pickup time to your actual arrival, so a delay doesn't mean a missed ride. If your flight is canceled or you are rebooked, text us the new flight details and we update the reservation. Our JAX airport page explains how delays and wait time are handled.

Yes. Airport transportation runs 24/7 by reservation, including departures before dawn and arrivals after midnight. For early flights, we set your pickup time with enough buffer for check-in and security at JAX. Reserve through our JAX airport car service page.

Yes. On arrivals, your chauffeur meets you inside the terminal, helps with your bags at baggage claim and loads them into the vehicle. On departures, your chauffeur loads your luggage at pickup and unloads it at the curb at JAX.

Our operated fleet has three vehicles:

• Cadillac XT6 executive SUV
• Lincoln Navigator premium SUV
• Mercedes-Benz Sprinter limo van

Each is late-model, commercially insured and driven by a professional chauffeur. Photos, capacities and rates are on our Fleet page.

Start with passenger count, then luggage, then the kind of trip. A solo traveler or couple usually fits the XT6. A family, or a group with golf clubs, needs the Navigator. Groups of 7 to 14 travel together in the Sprinter. Send us your passenger and luggage counts and we will recommend the right vehicle. You can also compare vehicles yourself.

• Cadillac XT6: up to 3 passengers
• Lincoln Navigator: up to 6 passengers
• Mercedes-Benz Sprinter limo van: up to 14 passengers

Luggage space depends on how many seats are filled. See our Fleet page for bag counts by vehicle.

We coordinate more than one vehicle on the same itinerary, for example the Sprinter with one of our SUVs, so the whole group arrives together. For larger programs that exceed our operated fleet, we add vehicles from vetted affiliate operators in our professional network, and we tell you in advance when that is the case. See Sprinter Van Service for group travel.

Yes. Request infant, convertible or booster seats when you book, and tell us each child's age and weight. We use that information to have the right seat installed before pickup, and your written confirmation lists the seats reserved for your trip.

Tell us the number and type of bags before you book. The right vehicle depends on cargo as well as passengers: a set of golf clubs takes about the space of two checked bags, and both the Navigator and the Sprinter carry full golf bags. Bicycles, surfboards and other oversized items need advance notice. See luggage capacities on our Fleet page.

No. A stretch limousine is not part of our current fleet. For celebrations and groups, we run the Mercedes-Benz Sprinter limo van, which seats up to 14 with limousine-style seating and a stand-up cabin, along with our luxury SUVs. See Jacksonville Limo Service for events.

Yes. Unique Corporate Limos is licensed, and every vehicle in our operated fleet carries commercial insurance for chauffeured passenger transportation. Corporate clients, event planners and venues can request proof of coverage.

Yes. We hold a Jacksonville International Airport ground transportation permit. It authorizes our chauffeurs to meet passengers inside the terminal and pick up from the licensed commercial pickup zone at Door A.

A professional chauffeur: either our owner-operator or a background-checked chauffeur on our team. Our chauffeurs drive scheduled reservations only and coordinate directly with our Jacksonville office, so the person who picks you up already has your itinerary, flight details and special requests.

Our chauffeurs wear a black fitted suit, a white shirt and a black tie on every reservation, from airport transfers to weddings.

Yes. Before your pickup, we text you your chauffeur's name and a direct contact number. For airport arrivals, your chauffeur also confirms where to meet. If anything changes on your end, such as a new arrival time or pickup spot, reply to that text or call (904) 800-5657.

Yes. Every reservation is private transportation for you and your guests only. We don't pool riders or add other passengers, and only the people listed on your reservation ride with you. The one exception is a group shuttle arrangement you set up with us, where the shared itinerary is agreed in advance. For private sedan and SUV travel, see Black Car Service.

Local reservations run on our own vehicles with our own chauffeurs, and the vehicle we confirm is the vehicle that arrives. Larger group programs, or trips beyond our operated capacity, sometimes need vetted affiliate operators from our professional network. When outside vehicles or chauffeurs are involved, we tell you before you book.

We are based in Jacksonville, Florida, near Jacksonville International Airport. We serve Jacksonville, Northeast Florida and the surrounding beach and resort communities, plus regional destinations throughout Florida and coastal Georgia. See every service area on our Destinations page.

Yes. Regular destinations include Amelia Island, Ponte Vedra Beach, St. Augustine, Palm Coast, Gainesville, Sea Island, St. Simons Island, Savannah and Orlando. Browse our destinations or see Long-Distance Car Service for trips farther from Jacksonville.

Yes. You can book one-way transfers, round trips with a set return time, and planned multi-stop itineraries. For a round trip, give us both legs when you book so the return is confirmed in the same reservation.

Yes. We work with companies and executive assistants on recurring travel, executive schedules and client visits, with one point of contact coordinating every ride. Corporate accounts can also set up customized cancellation terms. See Corporate Transportation.

Yes. We coordinate multi-vehicle transportation for conferences, company events, offsite meetings and group arrivals at JAX, timing each vehicle so the group arrives together. See Corporate Transportation or our Sprinter Van Service.

Yes. We meet private aviation passengers at Jacksonville-area FBOs. Share the tail number or arrival details and we coordinate pickup timing with your flight. See FBO & Private Jet Transportation.

No. All our vehicles are non-smoking. Under our Terms of Service, if smoking is detected the trip is ended without a refund, and the client is responsible for any resulting damage to the vehicle.

Food is not permitted in our vehicles. Complimentary bottled water is provided. Beverage arrangements for special-event reservations are confirmed when you book, and alcohol is never allowed if anyone in the party is under 21. Excessive spills or sickness in the vehicle carry cleaning charges listed in our Terms of Service.

Yes. Complimentary bottled water is provided on every reservation, from airport transfers to hourly service. If your group has other refreshment needs for a special event, mention them when you book and we will confirm what we can arrange.

Charging is available, but connections differ by vehicle. Bring your own cable. If you need a specific connection, or charging for several devices on a long trip, tell us when you book and we will confirm what the assigned vehicle offers.

Often, yes. Raise any special requirement when you book: child seats, extra luggage, accessibility needs, itinerary details, language preferences, privacy or anything else. Our team confirms what is feasible before your trip and records it in your confirmation, so nothing depends on a last-minute request.